Contact Centre
At Squaretech, we provide specialist outsourced customer care and sales solutions. With state-of-the-art facilities and technologies along with best practices across a number of locations in UK and India, we work with some of the world's leading organisations to transform the way they communicate with their customers.
The accent is on advanced customer handling and communication skills, a sensitized approach for managing client-side process stakeholders, integration with process experts and best practices.
We provide you with sophisticated multi-channel inbound and outbound campaign handling services, front and back office services and dedicated outsource service solutions which seamlessly integrate live and automated telephony, SMS, email, postal and online response.
Our services include:
- Inbound : customer acquisition, customer care, order taking, up-selling, cross-selling and overflow services
- Outbound : sales, up-selling, cross-selling, appointment setting, lead generation, survey and database cleansing
- Dedicated staff : We provide dedicated agents trained specifically for individual campaigns and motivated by the client's success
- Process management : Application processing, web enquiries, emails and sms processing
- Contact Centre Technology : We deliver on-site and hosted solutions for call centres solutions